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Accessibility statement

AIG Retirement Services is committed to providing excellent service to all our customers and potential customers. We strive to offer goods and services to those with disabilities in a manner that respects their dignity and independence. That includes actively incorporating accessibility practices to ensure that our website and all our digital content is accessible and remains accessible.

AIG Retirement Services provides equal digital access and usability so that no individuals with disabilities are excluded, denied services, segregated or otherwise treated differently because of their disability.

AIG has based our web accessibility standards on the W3C Web Content Accessibility Guidelines (WCAG) 2.0 Level A + AA success criteria. Information about these guidelines can be found here: http://www.w3.org/WAI/standards-guidelines/wcag/. These guidelines are not regulations and thus they can be difficult to apply, but AIG has taken considerable steps to achieve substantial compliance.  Access assistance information is included near the end of this statement for any person who needs further assistance in engaging with the website.

AIG views accessibility as an ongoing effort and is continually seeking new solutions that will provide an excellent and inclusive experience to all users, regardless of ability. Current efforts include:

  • Launched Accessibility Program Office with a focus on digital accessibility
  • Dedicated funding to ensure content is usable by all
  • AIG vision, values, and goals that align to inclusiveness
  • Internal policies that address accessibility
  • Periodic scanning and testing of digital content
  • Team attendance at AccessU, CSUN, M-Enabling, QA Financial Forum and similar inclusive technology forums
  • Membership with Disability:IN (https://disabilityin.org/)
  • Seeking ways to improve the accessibility and usability of our sites.

Digital accessibility is a core concern for us during digital content design and development. We create content for ease of use and understandability for all audiences. Towards that goal, we have engaged the services of an industry leading accessibility consulting organization to ensure that AIG and AIG Retirement Services digital content remains on the forefront of digital accessibility and accessibility technology changes.

For the best experience, AIG recommends that you help by keeping your technology up to date with the latest version of your web browser, latest version of your assistive technology software/hardware, and smartphone applications that utilize built-in accessibility features on Android and iOS.

Assistive Technology Recommendations
 

Platform

Browser

Assistive Technology

Desktop (windows)

Chrome

JAWS

 

Internet Explorer

ChromeVox


AIG Retirement Services digital content has been designed:

  • So that people using alternative navigation (screen readers, keyboard/alternative input, etc.) can navigate the website by skipping to key content using elements such as headings, links, tables, and forms.
  • To allow the zoom or enlarging of content up to 200% for users with visual acuity issues.
  • To allow closed captions on videos where possible.

We are constantly improving our digital content. If you encounter an accessibility issue, please use the channels below to communicate this issue to us so that we may resolve it for you.

For questions on accessibility or technical accessibility issues, contact our AIG Accessibility Program Office at 1-800-448-2542. For those with hearing-disabilities or unable to use voice channels, please contact us at 1-800-248-2542.

To provide feedback on the accessibility of our products and services, please contact us:

Toll Free Number +1 888 280 1243

AIG_Accessibility_Support@aig.com


Last Update Notice
Update Date: 08.29.2019